Peace of Mind
Delivery & Health Guarantee
We ensure every puppy arrives safely, healthy, and ready to join your family. Our policies are designed with your confidence in mind.
White-Glove Delivery
In-cabin flight nanny – Your puppy travels in the cabin with a dedicated nanny, never cargo.
Doorstep delivery – We bring your puppy directly to your home, anywhere in the continental US.
Real-time updates – Photos, videos, and tracking throughout the journey.
Delivery timeline
- 📍 Local pickup: Available anytime by appointment (El Paso, TX)
- ✈️ Nationwide delivery: 24–48 hours after health clearance
- 📋 Health certificate: Issued within 3 days of travel
2-Year Health Guarantee
AKC Certified • Vet Verified
30-day congenital health guarantee – Full replacement or refund for qualifying conditions.
2-year genetic defect coverage – We stand behind our breeding program.
Veterinary exam included – Every puppy is examined by our board-certified vet before departure.
View full guarantee terms
- Health guarantee valid only if puppy is examined by a licensed veterinarian within 72 hours of arrival.
- Genetic defect coverage applies to life-threatening conditions diagnosed by two independent vets.
- Replacement puppy of equal value provided within 6 months, or full refund if no puppy available.
- Does not cover common issues like parasites, minor infections, or injuries after delivery.
- Proof of proper care, vaccinations, and regular vet visits required to maintain coverage.
Local pickup (El Paso)
Free
By appointment only
Ground transport
$450
Within 300 miles
Flight nanny (in-cabin)
$650–$850
Nationwide, includes companion